Resolving Conflict in the Workplace (an introduction to PARTNER)

BOOKING at website above

Facilitator = Antoinette Oglethorpe, sfwork

This one-day workshop is designed to introduce managers, HR professionals, consultants and coaches to the PARTNER model – a collaborative, solution-focused approach that helps individuals resolve conflicts through communication and dialogue rather than relying on formal process and procedure.

By the end of the workshop, participants will be able to:

· Have the confidence to tackle conflict between individuals constructively

· Hold and facilitate discussions that help resolve the immediate conflict while strengthening the overall relationship between the individuals

· Use the PARTNER model to help them prepare for and engage in those discussions

The workshop will include sessions such as:

· Resolving Conflict in the Workplace - The Big Picture. What do we mean by conflict? Why is it important? What is your role as a manager or as an HR professional?

· A new view of conflict – introducing a solutions-focussed approach to resolving conflict in the workplace

· The PARTNER model

o “Before the Discussion” (PAR) - one to one discussions with the individuals in conflict

o “During the Discussion” (TNE) - Facilitating a discussion between the individuals in conflict

o “Reaching Agreement” (R)

· Closing and review

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